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653 148 974
Barcelona, Provença 154Provença 154
Monday to Friday, 9:00–20:00, and Saturday, 9:00–12:00 By appointment only
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Privacy policy

This is a translation provided for information only. In the event of any discrepancy, the Spanish version of this text prevails, as it is the legally binding one.

Privacy policy - BCN Láser

In accordance with the legislation in force, BCN Láser (hereinafter also the Website) undertakes to adopt the technical and organisational measures necessary for a level of security appropriate to the risk of the data collected.

Legislation covered by this privacy policy

This privacy policy complies with the Spanish and European legislation in force on the protection of personal data online. Specifically, it observes the following:

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights (LOPD-GDD).

Spanish Royal Decree 1720/2007 of 21 December, approving the Regulation implementing Organic Law 15/1999 of 13 December on the Protection of Personal Data (RDLOPD).

Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE).

Identity of the data controller

The controller of the personal data collected by BCN Láser is Fanny Vivas Franco, Spanish tax number (NIF) 60607177S (hereinafter, the data controller). Contact details:

Address: Carrer de Provença 154, 08036 Barcelona (Spain)

Contact telephone: 653 148 974

Contact email: info.bcnlaser@gmail.com

Record of personal data

In accordance with the GDPR and the LOPD-GDD, we inform you that the personal data collected by BCN Láser through the forms on its pages will be added to and processed in our records, in order to facilitate, expedite and fulfil the commitments established between BCN Láser and the User, or to maintain the relationship created by the forms the User completes, or to deal with a request or enquiry. Likewise, in accordance with the GDPR and the LOPD-GDD, and unless the exception in Article 30(5) GDPR applies, a record of processing activities is kept, setting out by purpose the processing activities carried out and the other matters required by the GDPR.

Principles applying to the processing of personal data

The processing of the User's personal data shall be subject to the following principles, set out in Article 5 GDPR and in Article 4 et seq. of Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights:

Lawfulness, fairness and transparency: the User's consent will always be required, following entirely transparent information about the purposes for which the personal data are collected.

Purpose limitation: personal data will be collected for specified, explicit and legitimate purposes.

Data minimisation: only the personal data strictly necessary for the purposes of the processing will be collected.

Accuracy: personal data must be accurate and kept up to date.

Storage limitation: personal data will be kept in a form permitting identification of the User only for as long as is necessary for the purposes of the processing.

Integrity and confidentiality: personal data will be processed in a manner that ensures their security and confidentiality.

Accountability: the data controller is responsible for ensuring that the above principles are complied with.

Categories of personal data

BCN Láser processes identification and contact data (first name, surname, email address and phone number) and the content of the messages the User sends. The Website does not ask for special categories of personal data within the meaning of Article 9 of the GDPR.

Legal basis for processing personal data

The legal basis for processing contact-form data and for measuring visits is the User's consent. For managing the appointments the User requests and the services they book, the legal basis is taking pre-contractual steps and performing that service (Article 6(1)(b) GDPR). Where the basis is consent, BCN Láser undertakes to obtain it expressly and verifiably.

The User has the right to withdraw consent at any time. It shall be as easy to withdraw consent as to give it. As a general rule, withdrawing consent will not affect use of the Website.

Where the User must or may provide their data through forms in order to make enquiries, request information, or for reasons connected with the content of the Website, they will be told if completing any field is compulsory because it is essential for the operation to be carried out properly.

Purposes for which the personal data are processed

Personal data are collected and managed by BCN Láser in order to facilitate, expedite and fulfil the commitments established between the Website and the User, to maintain the relationship created by the forms the User completes, or to deal with a request or enquiry.

Only if the User accepts measurement cookies are their visits to the Website, and whether they arrived from a Google ad, recorded statistically, to learn what works and improve the site (details in the Cookie policy). BCN Láser does not use personal data to show personalised advertising (remarketing) or to build profiles.

When the personal data are obtained, the User will be informed of the specific purpose or purposes of the processing — that is, of the use or uses to which the information collected will be put.

Retention periods for personal data

Contact-form messages are kept for a maximum of 12 months from the last communication, or until the User asks for their deletion, if earlier. Appointment and service data are kept for as long as the relationship lasts and, afterwards, for the periods required by law.

When the personal data are obtained, the User will be informed of the period for which they will be stored or, where that is not possible, of the criteria used to determine that period.

Recipients of the personal data

BCN Láser does not sell or disclose the User's personal data. For the Website to work, some providers process it on behalf of BCN Láser, as data processors and only for that purpose:

Vercel Inc.: hosting of the Website and its contact form.

Resend: email delivery of contact-form messages.

Google: the info.bcnlaser@gmail.com mailbox, where those messages arrive, and, only if the User accepts cookies, Google Analytics and Google Ads measurement.

Appointments are booked at agenda.bcnlaser.com, the clinic’s own booking system. If the User writes via WhatsApp, WhatsApp processes that data under its own privacy policy.

Some of these providers are in the United States. Those transfers rely on the EU-US Data Privacy Framework or on the standard contractual clauses approved by the European Commission.

In all cases, when the personal data are obtained the User will be informed of the recipients or categories of recipients of the personal data.

Personal data of minors

In accordance with Article 8 GDPR and Article 7 of Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights, only those aged 14 or over may give consent for BCN Láser lawfully to process their personal data. For a child under 14, the consent of a parent or guardian is required, and processing will be lawful only to the extent that they have authorised it.

Confidentiality and security of personal data

BCN Láser undertakes to adopt the technical and organisational measures necessary for a level of security appropriate to the risk of the data collected, so as to ensure the security of personal data and prevent the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or unauthorised disclosure of or access to such data.

The Website has an SSL (Secure Sockets Layer) certificate, which ensures that personal data are transmitted securely and confidentially, since the transmission of data between the server and the User, and back again, is fully encrypted.

However, since BCN Láser cannot guarantee that the internet is impregnable, nor the complete absence of hackers or others gaining fraudulent access to personal data, the data controller undertakes to notify the User without undue delay of any personal data breach likely to result in a high risk to the rights and freedoms of natural persons. Under Article 4 GDPR, a personal data breach means any breach of security leading to the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or unauthorised disclosure of or access to such data.

Personal data will be treated as confidential by the data controller, who undertakes to give notice of, and to ensure by means of a legal or contractual obligation, that this confidentiality is respected by its employees, associates and anyone to whom it makes the information available.

Rights arising from the processing of personal data

The User has, and may therefore exercise against the data controller, the following rights recognised by the GDPR and by Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights:

Right of access: the User's right to obtain confirmation as to whether or not BCN Láser is processing their personal data and, if so, to obtain information about their specific personal data and about the processing BCN Láser has carried out or is carrying out, as well as, among other things, the available information on the origin of those data and the recipients of any disclosures made or planned.

Right to rectification: the User's right to have inaccurate personal data corrected or, having regard to the purposes of the processing, incomplete data completed.

Right to erasure (“the right to be forgotten”): the User's right, unless the legislation in force provides otherwise, to obtain the erasure of their personal data where those data are no longer necessary for the purposes for which they were collected or processed; where the User has withdrawn consent and there is no other legal basis for the processing; where the User objects to the processing and there is no other legitimate ground for continuing it; where the personal data have been unlawfully processed; where the personal data must be erased to comply with a legal obligation; or where the personal data were obtained through the direct offer of information society services to a child under 14. In addition to erasing the data, the data controller must, taking account of available technology and the cost of implementation, take reasonable steps to inform controllers processing the personal data of the data subject's request for erasure of any link to those personal data.

Right to restriction of processing: the User's right to restrict the processing of their personal data. The User is entitled to obtain restriction where they contest the accuracy of their personal data; where the processing is unlawful; where the controller no longer needs the personal data but the User needs them to bring claims; and where the User has objected to the processing.

Right to data portability: where processing is carried out by automated means, the User has the right to receive their personal data from the controller in a structured, commonly used and machine-readable format, and to transmit them to another controller. Where technically feasible, the controller shall transmit the data directly to that other controller.

Right to object: the User's right to require that their personal data not be processed, or that BCN Láser cease processing them.

Right not to be subject to a decision based solely on automated processing, including profiling: the User's right not to be subject to a decision based solely on automated processing of their personal data, including profiling, unless the legislation in force provides otherwise.

The User may therefore exercise these rights by written communication addressed to the data controller, quoting the reference “RGPD-www.bcnlaser.com”, and specifying:

The User's first name and surname and a copy of their identity document. Where representation is permitted, identification by the same means of the person representing the User is also required, together with the document evidencing that representation. The photocopy of the identity document may be replaced by any other legally valid means of proving identity.

The request, with the specific reasons for it or the information to be accessed.

An address for the service of notices.

The date and the applicant's signature.

Any document supporting the request being made.

This request and any accompanying documents may be sent to the following address and/or email:

Postal address: Carrer de Provença 154, 08036 Barcelona

Email: info.bcnlaser@gmail.com

Links to third-party websites

The Website may include hyperlinks or links giving access to web pages belonging to third parties other than BCN Láser, which are therefore not operated by BCN Láser. The owners of those websites will have their own data protection policies and are, in each case, responsible for their own records and their own privacy practices.

Complaints to the supervisory authority

If the User considers that there is a problem or a breach of the legislation in force in the way their personal data are being processed, they have the right to an effective judicial remedy and to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or place of the alleged infringement. In Spain, the supervisory authority is the Spanish Data Protection Agency (https://www.aepd.es/).

II. ACCEPTANCE OF AND CHANGES TO THIS PRIVACY POLICY

The User must have read and agreed to the personal data protection terms set out in this Privacy Policy, and must consent to the processing of their personal data so that the data controller may proceed in the manner, for the periods and for the purposes indicated.

BCN Láser reserves the right to amend its Privacy Policy, at its own discretion or prompted by a change in legislation, case law or the guidance of the Spanish Data Protection Agency. Changes or updates to this Privacy Policy will not be notified to the User explicitly. Users are advised to check this page periodically to keep up with the latest changes.

This Privacy Policy was updated to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), and with Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights. Last reviewed: 8 October 2026.